Regional Manager - Internal Control and Quality - MFB - Gorakhpur - Pralhad Rai Trade Centre - MM
Gorakhpur Full-time Manager Audit & Controls
At a glance
Manager-level Audit & Controls role at Eofh. Gorakhpur · full-time.
Pay not stated Audit & Controls salary
RoleAudit & Controls
SeniorityManager
LocationGorakhpur
EmploymentFull-time
PostedNov 23, 2021
Role brief
financeroles summary, based on the employer's posting.
What you'll do
- Inspect allocated microfinance branches regularly to check whether teams follow required processes
- Collect customer feedback and field intelligence through three to four regional quality executives
- Review branch reports and analytics, identify causes of quality issues, and recommend corrective steps
- Track closure of quality findings, address deliberate process breaches, and check administrative and statutory compliance
- Lead regional monthly reviews, support overdue follow-up, coordinate with corporate teams, and manage microenterprise loan credit
What you bring
- A CA or MBA in Finance is required
- You can oversee regional quality checks and compliance across microfinance branches
Who this fits
This manager role suits someone who can lead regional quality oversight while working with branch teams and corporate colleagues. The position is based in Gorakhpur, India.
From the employer
- Responsible for checking process adherence in our microfinance branches by conducting structured and periodic investigation of respective allocated region
- Gathering field intelligence and customer insight from a team of quality assurance executives (3-4 for the region).
- Act as quality custodian across branches as allocated your respective region, by deep diving various reports, analytics and suggest corrective action to the business team
- Ensure 100% quality compliance against the observations highlighted by quality team in a timebound manner.
- Take disciplinary action against deviant behavior or deliberate attempt of process lapses.
- Checking and ensuring branch level compliances from administrative and statutory point of view.
- Anchor monthly quality review at regional level. This would involve summing up the root cause and promise to pay analysis. Also guide the business team to take proper overdue follow up.
- Coordinate with corporate office to support the business function on issues related to reports, TAT, grievances and execution of projects
- Managing Credit function for micro enterprise loans
Conduct market research as on when needed for a specific purpose
Qualification - CA / MBA Finance