Customer Success Manager, Finance & Accounting
At a glance
Manager-level Accounting role at Rillet. New York · full-time · $100,000–$150,000 base.
financeroles summary, based on the employer's posting.
What you'll do
- Guide mid-market and enterprise accounts through success plans, executive reviews and regular check-ins that strengthen customer outcomes
- Turn customer workflow problems into AI-powered setups, and use sound product judgment to deliver improvements quickly
- Train customers, optimize their processes, and manage adoption, renewal health and opportunities to expand accounts
- Share customer feedback with founders and Product, coordinate support issues with Engineering, and smooth handoffs with Implementation
- Build strong knowledge of Rillet’s platform and features, helping customers connect its capabilities to their needs
What you bring
- At least three years in customer success with mid-market and enterprise accounts at an AI, fintech, ERP or accounting software company
- A record of improving adoption, retention and account growth across a complex customer portfolio
- You use AI tools in your work and can explain their capabilities and limits to customers
- You can lead strategic conversations with executives, configure software and translate customer needs into workflows
Who this fits
This role suits a customer success manager who can guide executive buyers through AI adoption, from pilot to production, and take ownership of customer outcomes. The team is primarily seeking people near its New York City or San Francisco offices, or willing to relocate, and will also consider remote candidates anywhere in the United States. Hybrid team members work in person on Tuesdays and Thursdays, plus one flexible day each week.
From the employer
What We Do
Rillet serves accounting and finance teams, the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight.
Rillet is the Agentic ERP built for modern finance teams. We help companies automate the most critical parts of finance, from closing the books and recognizing revenue to consolidating entities and reporting to investors. More than 600 companies run on Rillet, including Mercor, Scribe, and Function Health, and we partner with leading accounting firms including EY and KPMG.
We’re building in one of the largest software markets in the world, with the momentum to match. Rillet has raised more than $200M, is valued at $1B, and is backed by Sequoia, a16z, ICONIQ, Bain Capital Ventures, Oak HC/FT, and other leading investors. We’re using that backing to build the financial infrastructure for the next generation of companies and help every business run its numbers at the speed of AI.
Who We Are
Rillet’s pace is not for everyone. Intelligence is table stakes. To succeed here, you need extreme speed, agency, and flexibility.
The people who thrive at Rillet do not wait for assignments. They internalize the mission, design a strategy, and bring back results that are better, faster, and more creative than a manager could have asked for.
Our work revolves around our customers. The people who succeed here are energized by delivering what matters most, even when it was not part of the original plan.
Rillet is built on deep accounting expertise, and it takes people from many disciplines to build a category-defining company. You do not need to be an accountant to thrive here. You do need to care deeply about the problems we solve and the impact our customers can create. Together, we combine the precision of accounting with the speed, creativity, and ambition of AI-native software to power the financial core of the world’s fastest-growing companies while redefining what finance teams should expect from their software.
Who We Need
We’re looking for Customer Success Managers from AI companies who know what it takes to get customers to trust and depend on AI. You’ve managed a mid-market and enterprise book, helped customers adopt entirely new ways of working, and moved them from pilot to production. At Rillet, you’ll join a growing Customer Success team supporting hundreds of finance teams. You’ll partner with CFOs, Controllers, and their accounting teams to help them get the full value of an AI-native ERP: automating the close, putting AI agents to work on revenue recognition and reporting, and finding new ways for their teams to work faster and smarter. You don’t need an accounting background; you need to know how to drive AI adoption with demanding executive buyers and turn a powerful platform into measurable results for your customers.
We're primarily looking for teammates who are based near our New York City or San Francisco offices, or open to relocating. For this role, we're also open to remote candidates based anywhere in the United States. Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week. Some roles may spend more time in the office depending on the needs of the team.
What You'll Do
Own customer relationships and outcomes: Build deep, multi-threaded relationships across a portfolio of mid-market and enterprise customers. Run success plans, executive business reviews, and recurring meetings so customers get the most out of Rillet.
Be a builder: Don’t just surface customer problems, solve them. Turn customers’ business and workflow challenges into automated solutions powered by Rillet’s AI, often shipping real product improvements for your accounts within hours of the ask. You don’t need an engineering background, just strong product judgment and the instinct to reach for the tools instead of the ticket queue.
Bridge product and customer needs: Connect what the product can do with what customers need, so solutions work in the real world.
Drive adoption, retention, and expansion: Lead trainings to keep customers enabled on the platform. Advise on process optimization, find expansion opportunities, and own renewal health.
Cross-functional collaboration: Bring front-line customer feedback to founders and Product in close to real time, triage support issues with Engineering, and ensure smooth account handoffs with Implementation.
Become a Product Expert: Develop deep expertise in Rillet’s AI-native platform and stay current on the latest features and functionality.
Represent Rillet: You’ll be the face of the company. You’ll bring strong customer empathy and structured problem-solving to make every customer interaction a great one.
Who We're Looking For
3+ years of Customer Success experience managing mid-market and enterprise customers at an AI-native company or a fintech, ERP, or accounting software company
A track record of driving retention, adoption, and expansion across a complex customer portfolio.
AI fluency: you use AI tools in your daily work, understand what they can and can't do, and can confidently explain AI-powered workflows to customers.
Comfort working with executive stakeholders and running strategic conversations such as EBRs, success planning, and escalations.
A technical mindset: you're comfortable configuring software, learning complex B2B SaaS products quickly, and turning customer requirements into workflows.
Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.
The expected base salary range for this role varies by location:
Tier A: $100,000-$150,000
Your compensation tier is based on your primary work location. You can view Rillet’s compensation zones here.
Final compensation within the applicable range will depend on factors including skills, experience, qualifications, and the scope of the role. This role is also eligible for equity and benefits.
Note: All official Rillet recruiting communications will come from an @rillet.com email address. If you’re contacted from another domain, please disregard the message and report it as spam.
Life at Rillet
Grow with us. Take meaningful ownership, expand your scope, and make an impact as Rillet scales.
Competitive pay and meaningful equity. Be rewarded for the value you help create.
Benefits that support you. We offer competitive benefits designed to support your health, wellbeing, time away from work, family, and long-term financial goals.
Better together. We value collaboration, connection, and spending meaningful time together as a team. We regularly create opportunities to connect through team meals, events, and company gatherings.