Front Office Rooms Controller - Resort Tower
At a glance
Mid-level Accounting role at Wam Iabkey. United Arab Emirates · full-time.
Pay not stated Accounting salary
financeroles summary, based on the employer's posting.
What you'll do
- Balance room inventory and assignments as arrivals and departures come through at high volume
- Track live room status, then set allocation priorities around guest type, arrival timing and operational needs
- Coordinate with housekeeping and facilities teams to confirm rooms are ready and resolve room issues
- Plan room blocks, pre-arrival details and group allocations while limiting room changes and supporting upsells
- Keep front desk queues moving, update room details in the property system and maintain inventory records
What you bring
- At least three years in luxury hospitality, ideally in front office or rooms operations
- Working knowledge of room inventory control and hotel operations in a busy setting
- Experience with hotel systems such as Opera Cloud and Microsoft Office
- Clear communication, careful organization and the ability to prioritize while handling pressure
Who this fits
This suits someone with luxury-hotel front office or rooms experience who can coordinate across departments and make quick allocation decisions. The role is on-site in the United Arab Emirates and requires flexible shifts, including weekends, evenings and public holidays.
From the employer
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is currently seeking a Front Office Room Controller to join the resort’s Front Office – Resort Tower Operations team.
The primary duties and responsibilities of this role are:
Oversee room inventory and assignment to support high-volume arrivals and departures.
Coordinate closely with Housekeeping and Facility Management to ensure room readiness and availability.
Monitor real-time room status and prioritize allocations based on guest type, arrival time, and operational needs.
Optimize room blocking strategy to maximize efficiency, minimize room moves, and support upselling opportunities.
Support Front Desk operations by managing guest flow and reducing wait times during peak periods.
Ensure accurate system updates within PMS (e.g., Opera Cloud) for room status, availability, and assignments.
Communicate effectively with Front Office, Housekeeping, and other departments to resolve room-related issues promptly.
Handle special requests and room preferences in line with guest profiles and brand standards.
Support pre-arrival planning and group/block management.
Maintain detailed records and reports related to room inventory and operational performance.
Ensure all decisions align with Forbes Five-Star service delivery and operational efficiency standards.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Minimum 3 years of experience in a luxury hospitality environment, preferably within Front Office or Rooms Division.
Previous experience as a Room Controller, Front Desk Supervisor, or similar role preferred.
Strong understanding of room inventory management and hotel operations in a high-volume environment.
Excellent verbal and written communication skills, with professional clarity and attention to detail.
Strong organizational and multitasking skills with the ability to prioritize under pressure.
Proficiency in hotel systems (e.g., Opera Cloud) and Microsoft Office.
Ability to analyze operational data and make real-time decisions.
Strong coordination and teamwork skills across multiple departments.
Ability to work flexible shifts, including weekends, evenings, and public holidays.
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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