Finance Director – GBS Business Relationship Management for Industrial Automation
Ibqbjb Open At a glance
Director-level Finance Leadership role at Ibqbjb. Charlotte · full-time · no salary stated · we estimate $160,000–$234,713 across the United States.
Ibqbjb has not published a salary for this role. The figure below is our estimate, not theirs.
financeroles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for SBG and regional leaders, handling escalations and keeping them updated on progress
- Track stakeholder requests through resolution, report emerging risks, and coordinate follow-up on customer feedback
- Set SLA and KPI ownership with business and GBS teams, monitor results, and drive actions to close performance gaps
- Use helpdesk data and customer input to find service improvements with GBS towers and transformation teams
- Run governance meetings, support joint planning, and oversee priority actions, records, and customer-facing materials
What you bring
- You have at least ten years of finance experience and strong knowledge of core finance processes
- You bring three to five years at Honeywell in an SBG headquarters or corporate-level role
Who this fits
This director-level role suits a finance leader who can connect business stakeholders with GBS teams and lead cross-functional improvement work. The schedule is hybrid, with office work and travel to global hubs as needed.
From the employer
New Honeywell is embarking on a significant organizational transformation. As a part of this transformation, Honeywell Finance is standing up a Global Business Service (GBS) organization that will span multiple geographies and eventually be responsible for end-to-end finance delivery activities (R2R, P2P, and business finance including commercial, ISC, BAP, etc.). The Director of GBS Business Relationship Management - Industrial Automation is a critical leadership role that will support the stand-up and effective functioning of the organization and will report to Michael Herberich, Sr. Director of GBS Finance – Business Relationship Management.
The Business Relationship Management role connects Global Business Services (GBS) with business clients, stakeholders, and functional partners, building deep, trust-based partnerships that deliver measurable value beyond transactional support. Acting as a key contact for L2/3 leadership escalations, ensuring proactive and transparent communications. You monitor, route, and track customer requests, follow up to closure, and provide regular status reporting that highlights issues, trends, and risks. You align and manage SLA/KPI frameworks and ownership across SBG and GBS, track performance, and coordinate gap-closure actions with the relevant functions. You own customer feedback management and translate insights into tangible improvements in efficiency and service quality. You drive change management and communication strategies, maintain key customer-facing content, and ensure robust document control for customer-related materials and framework documentation. You facilitate joint SBG–GBS annual planning and forecasting cycles, contribute to strategic planning, establish roadmaps, and lead prioritization of new projects, enhancements, and issue resolutions. Through helpdesk analytics you identify and drive continuous process improvement. You engage with upstream functions (e.g., HR services, payroll, indirect sourcing/procurement, fleet) to resolve day-to-day issues, prevent recurrence, and strengthen overall business vitality and performance.
You will be expected to work from the office on a hybrid work schedule with travel to global hubs as required.
- Primary contact for SBG and regional leadership and will work closely with them
- Establish MOS for escalations and high‑impact issues, including status reporting
- Coordinate CSAT surveys and follow‑up actions with tower leaders
- Drive continuous improvement with GBS Towers, BAP, and Transformation teams
- Represent BRM in key GBS MOS and governance forums
- Maintain document control per GBS standards
- Align and manage SLAs and KPIs with stakeholders and towers
- Build upstream relationships to address handoff and knowledge gaps
- Leverage helpdesk analytics to identify improvement opportunities
- Facilitate governance meetings, prepare agendas and presentations
- Document key decisions, action items and circulate to relevant parties.
- Oversee execution of stakeholder related action items including prioritization
YOU MUST HAVE
- Strong finance and domain expertise; solid understanding of core financial processes
- 3–5 years Honeywell experience at SBG HQ and/or corporate level
- 10+ years total finance experience
WE VALUE
- Bachelor’s degree in business, finance, or related field (MBA preferred)
- Effective communication skills: Translate complex topics into clear business terms
- Empathy: Understand issues from others’ perspectives to find the right solution
- Influential relationship building skills: Lead and collaborate across functions
- Strategic thinker: Align decisions with long‑term business and GBS objectives
- Problem solver: Develop creative, compliant and balanced solutions
- Emotional intelligence: Manage self and relationships effectively
- Hands-on mindset: Pragmatic and action‑oriented
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