Customer Finance Partner

Customer Finance Partner

Description -

What a Customer Finance Partner does at HP:

• Lead financial governance and provide commercial finance support for contractual customers, ensuring accurate revenue recognition, billing, accruals, and margin performance.

• Partner with business leaders, Account Business Managers (ABMs), Customer Delivery Managers (CDMs), Market Finance, Legal, and Operations to resolve complex contractual and financial issues.

• Drive revenue recovery and margin improvement initiatives through contractual reviews, pricing corrections, billing remediation, and process improvements.

• Provide financial leadership for high-value customer accounts, including forecasting, variance analysis, risk assessment, and executive-level financial reporting.

• Lead investigations and root cause analysis for financial exceptions, revenue leakage, billing disputes, and balance sheet exposures, ensuring sustainable corrective actions are implemented.

• Support month-end and quarter-end close activities, including accrual reviews, revenue validation, compliance requirements, and financial controls.

• Identify automation and process transformation opportunities using tools such as Power BI, SAP, and Microsoft Power Platform to improve reporting accuracy and operational efficiency.

• Collaborate across regions and functions to support strategic business initiatives, customer contract transitions, and financial transformation projects.

• Present financial insights and recommendations to senior leadership to support business decision-making.

• Develop and coach finance professionals, fostering collaboration, accountability, and continuous improvement within the team.

Individuals who do well in this role at HP, usually possess:

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related discipline.

• Minimum 7 years of experience in Finance, Accounting, Commercial Finance, Revenue Management, Financial Planning & Analysis (FP&A), Contract Finance, or a related field.

• Strong understanding of accounting principles, journal entries, month-end close activities, revenue recognition, financial controls, and financial reporting.

• Experience supporting large enterprise customers, contractual businesses, leasing models, or managed services environments is preferred.

• Advanced analytical and problem-solving skills with the ability to manage complex financial and operational issues.

• Experience working with SAP, Power BI, Excel, and financial reporting tools.

• Proven ability to influence stakeholders across functions and organisational levels.

• Demonstrated leadership experience, including project leadership, stakeholder management, and team development.

• Professional qualifications such as CPA, ACCA, CFA, CIMA, or equivalent certifications are considered an advantage.

• Business-level proficiency in Mandarin is preferred due to regular interaction with Mandarin-speaking customers, partners, and stakeholders across the Greater China and APJ region.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere

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Job -

Finance

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"