Accounting Support Specialist (Phone)
At a glance
Mid-level Accounting role at Holded. Barcelona · full-time · no salary stated · we estimate €27,750–€47,892 across Spain.
Holded has not published a salary for this role. The figure below is our estimate, not theirs.
financeroles summary, based on the employer's posting.
What you'll do
- Take customer calls first, using text channels as a secondary way to respond to questions
- Walk users through platform features and troubleshoot technical problems with clear instructions
- Record customer conversations in the CRM and pass on issues that need escalation
- Spot repeated customer concerns and share them with Product and Engineering
- Keep support friendly and focused on resolving the customer's issue
What you bring
- At least one year in call-center support or customer service
- Native-level Spanish and fluent English
- Clear, professional writing, strong problem-solving, attention to detail and the ability to handle multiple tasks
- Basic finance knowledge and confidence learning new tools quickly
Who this fits
This mid-level role suits someone who enjoys real-time customer support and explaining software features. It is based in Barcelona with a hybrid work model.
From the employer
Join the team. Make an impact.
At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.
In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.
The Role
We’re looking for a highly communicative and detail-oriented Accounting Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience.
What You’ll Do:
• Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).
• Troubleshoot technical issues, providing clear and concise instructions.
• Guide users through Holded’s features, offering personalized support based on their needs.
• Document customer interactions in our CRM and escalate issues when necessary.
• Identify recurring customer concerns and share insights with the Product and Engineering teams.
• Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service
About you
1+ year of experience in a Call Center Support or Customer Service role.
Exceptional written communication skills with a focus on clarity and professionalism.
Ability to multitask.
Tech-savvy with a quick ability to learn new tools and platforms.
Basic Knowledge of finance
Strong problem-solving skills and attention to detail.
Native in Spanish but fluent in English.
Extra awesome
Experience in a SaaS or tech support environment.
Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom
Basic knowledge of business management software (accounting, invoicing, HR).
What it's like to work with us
Permanent contract
Hybrid work model
Short work-day on Fridays
26 paid vacation days
Free catered lunch at the office
English/Spanish classes
Referral program
Continuous Training: annual budget for training for each employee
Fully equipped kitchen with snacks, drinks, and fresh fruit
Top-notch work equipment
Office in front of the sea with ping pong, pool table, PlayStation…
Interesting projects and a great work environment
An excellent opportunity to grow with the company
Discounts on a Gym membership
At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.
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