Accounts Payable Specialist - Customer Facing Support role
At a glance
Mid-level Accounting role at Everflow. Hybrid (Miami, Florida, US) · full-time · $65,000–$70,000 base.
financeroles summary, based on the employer's posting.
What you'll do
- Guide clients through payment services, handling account questions and technical issues throughout the relationship
- Learn new features and explain their value to clients, while sharing client feedback with internal teams
- Bring new customers onto the service, train them, and help identify ways to grow their accounts
- Improve payment workflows and maintain helpdesk materials, webinars, and other client documentation
- Set up Managed Payments and use payment platforms to collect funds and send payees their money on time
What you bring
- At least three years of experience in digital advertising
- A relevant bachelor's degree and strong English skills
- A solid analytical foundation, comfort with internet technology, and willingness to learn the product
Who this fits
This role suits someone who can combine customer support with payment operations and process improvement. You'll work directly with clients on onboarding, payment setup, and payout cycles.
From the employer
The Company
Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.
Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.
We’re a bootstrapped company (over $27M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha, ClassPass, and Tapjoy.
About the role
Accounts Payable Specialists are responsible for full life cycle management of Everflow's payments clients. This includes support and also onboarding and success. They are also expected to define and improve the processes to set the proper framework for scale. This position primarily assists with our payment services component called Managed Payments.
What is Everflow Pay? Everflow Pay is a native partner payment processing and automation solution designed to streamline payouts, invoicing, and compliance for affiliate and partner marketing programs.
What you'll do
- Ability to be a front-line account manager from a relationship and technical perspective
- Develop expertise with new products and features and be able to evangelize them with clients
- Provide client feedback to internal teams
- Help onboard new clients including training
- Identify growth opportunities with customers, develop and implement solutions to achieve revenue expansion goals.
- Define and improve the current process
- Creating and maintaining the Everflow Pay helpdesk, webinars or any other documentation
- Assisting clients in setting up our Managed Payments services and executing on customer’s payment cycles.
- Leveraging different payments solutions not limited to Everflow Pay, Tipalti, and Veem to collect funds into these wallets from clients and then send payments out to payees in a timely manner.
Qualifications
- Good product sense and a willingness to learn
- Experience with payment processing is a bonus
- Strong analytical background and a good grasp of internet technologies
- 3 years minimum of digital advertising experience
- Familiarity with project management and customer success tools
- Sales and/or Business Development experience is preferred, but not required
- BA/BS in a relevant field
- High proficiency in English
Compensation
- Base Salary: $65,000 - $70,000
- Bonus Potential: 25% of Base Salary
Perks include:
- Employer Covered Medical, Dental and Vision Insurance
- Unlimited PTO
- 401(k) (No matching at this time)
- Paid parental leave for putting your family first
- Startup-like environment, without the constant rush to raise the next round of funding
- A very collaborative team and culture
- Education, gym, and equipment stipend
Join Our Exceptional Team
Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.
Balance, Growth, and Connection
Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.
Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.
Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.
We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.
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