Billing Specialist

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

The Billing Specialist is responsible for managing accurate and timely customer billing, resolving complex billing issues, and maintaining the integrity of billing data. This role partners closely with Accounting, Finance, Sales, Customer Success, and other internal stakeholders to ensure invoices align with contractual terms and company policies.

Key Responsibilities

• Prepare, review, and issue customer invoices accurately and within established timelines.
• Interpret customer contracts, pricing terms, and billing schedules to ensure invoices are complete and accurate.
• Manage recurring, usage-based, milestone, and other complex billing arrangements.
• Process billing adjustments, credits, refunds, cancellations, and account updates.
• Research and resolve billing discrepancies, customer inquiries, and system-related issues.
• Reconcile billing activity to supporting documentation, customer accounts, and the general ledger.
• Partner with Accounts Receivable to support payment application, collections, and the resolution of outstanding balances.
• Collaborate with Sales, Customer Success, Legal, and Finance to address contract and billing questions.
• Support month-end and year-end close activities, including reconciliations, reporting, and variance analysis.
• Maintain accurate billing records and ensure appropriate documentation is retained for audit purposes.
• Identify billing risks, recurring issues, and opportunities to improve processes, controls, and automation.
• Support internal and external audits by providing documentation and responding to information requests.
• Ensure compliance with company policies, contractual obligations, and applicable accounting requirements.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• Two to four years of experience in billing, accounts receivable, accounting, or a related financial function.
• Experience reviewing contracts and managing complex billing arrangements.
• Strong analytical, reconciliation, and problem-solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to manage competing priorities and meet recurring deadlines in a fast-paced environment.
• Strong written and verbal communication skills, including the ability to explain billing matters clearly.
• Proficiency in Microsoft Excel and experience using billing, accounting, or ERP systems.
• Experience in a SaaS, subscription-based, or multi-entity environment is preferred.

Core Competencies

• Financial accuracy
• Analytical thinking
• Accountability and follow-through
• Customer focus
• Cross-functional collaboration
• Problem-solving
• Process improvement
• Time management

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development

• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

Compensation: The target base compensation for this position is $70,000-$75,000 per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.