Scheduling Coordinator II - FPA Access Center
At a glance
Mid-level FP&A role at Ejis. New York · full-time · no salary stated · we estimate $92,075–$147,613.
Ejis has not published a salary for this role. The figure below is our estimate, not theirs.
financeroles summary, based on the employer's posting.
What you'll do
- Schedule patient appointments, consultations and follow-ups, then keep the practice management system current
- Gather patient and insurance details, check coverage, and explain any referral or authorization steps needed before visits
- Make reminder calls for upcoming appointments and arrange tests or consultations when needed
- Coach newer coordinators and administrative staff, raising concerns with the supervisor and helping address patient issues
- Support customer service efforts, satisfaction surveys and appointment reporting, and help oversee office activity when the supervisor is away
What you bring
- A high school diploma or GED
- Three years of secretarial or clerical work, preferably including experience in a medical practice
Who this fits
This senior-level individual contributor role suits someone ready to mentor newer staff and take the lead among coordinators. The position is based in Manhattan and involves patient and visitor communication across phone and other channels.
From the employer
In the Scheduling Coordinator II role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service. The FPA Access Center which is centralized contact/call center for the Mount Sinai Health System, located in West Side of Manhattan. Although we are an administrative office, the Access Center supports many of the various doctors’ offices in our health system.
The Scheduling Coordinator II is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training less experienced staff. Assists in oversight of front desk and office activity in the absence of the Supervisor
Roles & Responsibilities:
- Schedules patient FPA appointments and updates practice management system.
- Collects patient demographics and insurance information and enters into practice management system.
- Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
- May schedule patients appointments for tests or consults.
- May initiate reminder calls for next day’s appointments.
- Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
- May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
- Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
- May participate and offer input into the Performance Appraisal process with the Supervisor.
- Performs other related duties
Requirements:
- High School diploma/GED
- 3 year secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $ - $ . Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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