T&T Accounts Receivables Disputes Senior Consultant (Cantonese/Mandarin) - MY
At a glance
Senior Accounting role at Deloitte Southeast Asia. Kuala Lumpur.
Pay not stated Accounting salary
financeroles summary, based on the employer's posting.
What you'll do
- Lead and guide the team toward performance goals, handling escalations and improving customer support
- Take inbound and outbound calls to answer customer questions about bills, collections and accounts
- Work through customer problems and provide responsive support that builds trust
- Coordinate with Billing and other teams to move customer issues toward resolution
What you bring
- You can speak and write confidently in Cantonese or Mandarin using Traditional Chinese
- You have at least a diploma or an equivalent qualification
Who this fits
This role suits someone starting or developing a career in finance operations and customer service; prior experience is not required. You’ll lead a team and work a day shift from the office in Kuala Lumpur.
From the employer
Role Summary
Start your career with Deloitte and gain hands-on experience supporting our client, a well-known global leader in transportation, logistics, e-commerce, and business services.
Based in Deloitte’s regional delivery center in Kuala Lumpur, you will join our Finance Business Process Outsourcing (BPO) team and work directly with customers to answer queries, resolve billing and collection issues, and help address customer disputes.
This is an opportunity to build valuable finance and customer service experience in an international environment, with structured learning and exposure to the systems, processes, and ways of working used by global organizations.
What you will gain:
- A strong start to your career: Build practical corporate experience with opportunities to learn and grow.
- Practical finance experience: Develop skills across finance operations, customer engagement, and digital tools.
- International exposure: Support a global business and interact with customers and teams across different markets.
- Transferable skills: Strengthen your communication, problem-solving, stakeholder management, and customer service capabilities.
Key Responsibilities
- Managing Team: Lead and supervise team to achieve performance targets, manage escalations, and improve customer experience.
- Connect & Engage: Interact with customers through inbound and outbound calls, helping to address billing, collection, and account-related queries.
- Problem-Solve & Build Relationships: Understand customer needs, work through issues, and provide responsive, personalized support that builds trust.
- Collaborate & Get Things Done: Work closely with Billing and other teams to resolve challenges and keep customer issues moving toward resolution.
Requirements
- Language Skills: Confident communicating in Cantonese or Mandarin, both verbally and in writing (Traditional Chinese), to support and engage with our customers.
- Education: Minimum Diploma holder or equivalent
- Experience: No prior experience is required. Structured training and on-the-job learning will help you build the skills you need to succeed.
- Working Arrangement: Enjoy the consistency of a day-shift role, working from the office alongside your team.
Due to volume of applications, we regret that only shortlisted candidates will be notified.
Please note that Deloitte will never reach out to you directly via messaging platforms to offer employment opportunities or request money, bank account details, passwords, one-time passwords (OTPs), or other sensitive personal information.
If you receive a suspicious communication claiming to be from Deloitte, please verify its authenticity through our official channels before taking any action.
Apply only for roles listed on the official Deloitte careers website, as all legitimate Deloitte career opportunities are published exclusively through this channel.
Shortlisted candidates will only be contacted through official Deloitte email addresses ending with @deloitte.com.
Accounting work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Accounting
Find me workBy the team behind financeroles.