Fraud Analyst (CSR)

Collabera collabera.com Open

On-site Kennesaw Contract Mid-level Risk & Financial Compliance

At a glance

Mid-level Risk & Financial Compliance role at Collabera. Kennesaw · contract.

Pay not stated Risk & Financial Compliance salary

RoleRisk & Financial Compliance

SeniorityMid-level

LocationKennesaw

WorkplaceOn-site

EmploymentContract

PostedFeb 8, 2016

Role brief

financeroles summary, based on the employer's posting.

What you'll do

Review customer accounts and transaction patterns to identify possible fraud and judge the level and type of risk
Handle inbound and outbound customer calls, then choose responses for transactions requiring closer review
Research suspected fraud across multiple systems and help resolve cases through back-office work
Make account decisions that balance customer treatment with risk to the bank

What you bring

You have fraud-analysis or analytical experience, which is a priority for this role
You bring customer service experience and can manage routine and complicated customer issues
You can navigate several computer systems while speaking with customers and handling multiple tasks

Who this fits

This contractor role is based onsite in Kennesaw and runs for six months. You’ll work in a fast-paced call center, meeting service and quality targets while supporting inbound calls. The schedule is one of two fixed shifts: Sunday through Thursday mornings or Tuesday through Saturday afternoons and evenings.

From the employer

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Contract Duration: 6 months

Pay rate: $16-$20/hr

Shift Hours: Sun – Thur 5:00AM – 1:30PM EST or Tue – Sat 12:30PM – 9:00PM EST

Fraud Analyst and or analytical experience is no longer a nice to have but a really need to have requirement. Strong candidates without this experience can be considered but will not be priority.

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor

Customer service experience, demonstrated commitment to providing quality customer service
Proven history of dependability
Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer
Ability to work a flexible schedule to meet business needs
Experience working in a team environment
Ability to think critically and use good, sound judgment in decision making
Self-motivated and goal-oriented
Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc.
Excellent verbal and written communication skills
Ability to effectively handle difficult client issues
Proficiency in dealing with customers issues in both a routine and complex environment
Ability to multi-task and proven track record of working independently
Ability to adapt quickly to changes in the environment