Fraud Specialist - Train On-Site Home Office Program - Salary up to $21/hour
At a glance
Mid-level Risk & Financial Compliance role at Citi. Jacksonville Florida United States · full-time · $41,600–$53,600 base.
financeroles summary, based on the employer's posting.
What you'll do
- Review existing card accounts for suspicious activity, then take steps to protect clients from potential fraud
- Talk with clients to check recent charges, gather details and assess whether transactions may be fraudulent
- Apply suitable identity checks when handling client information, keeping records accurate and compliant
- Resolve service questions across inbound and outbound calls, using available resources and escalating issues when needed
What you bring
- At least one year of customer-facing or service work, including resolving client questions
- A high school diploma or GED, plus strong data entry and ability to work across Microsoft Office and Windows
- Clear spoken and written communication, active listening and sound judgment when solving client problems
Who this fits
You’ll suit work that combines fraud review with frequent customer calls and decisions guided by set policies. Training takes place on-site in Jacksonville, Florida; after completing it, remote work may be available if you meet performance standards and have suitable home conditions and technology.
From the employer
📣 HIRING NOW FOR JANUARY TRAINING CLASSES!
Interviews & Candidate Selections Kick Off Mid-November — Apply Today!
📍 Location & Workplace Flexibility (Train On-Site / Home Office Program)
- On-Site Training: This position requires you to complete training on-site at 14000 Citi Cards Way, Jacksonville, FL. 32258.
- Home Office Program: After successful completion of on-site training, you may have the option to participate in our Home Office Program to work remotely from home, provided you meet role performance standards, have appropriate working conditions, and required home technology setup
🌟 Job Overview
Ready to kick off the new year with a meaningful career at a global financial leader?
We are officially accepting applications now for our upcoming January Training Class for the Fraud Specialist role at our Jacksonville site! Interviews and candidate selections begin in mid-to-late November—get your application and resume submitted today to secure your spot!
At Citi, our Fraud Specialists are the heartbeat of our client relationships. You will be the trusted voice representing the bank—providing first-contact resolutions, solving real customer challenges, and ensuring every interaction reflects the high standards our clients deserve.
This is an exceptional opportunity to build a long-term career within one of the world's leading financial institutions, supported by comprehensive paid training and growth opportunities from day one.
Attached resume is required to be considered.
Train on site/ Home Office Program
Salary up to $21 an hour
What We Offer (Comprehensive Day 1 Benefits)
This full-time position comes with a fantastic rewards package designed to support you every step of the way:
🩺 Day 1 Health Coverage: Comprehensive medical, dental, and vision insurance effective on your first day.
💰 Financial Future: 401(k) retirement plan with competitive company matching, plus tuition reimbursement programs.
🌴 Work-Life Balance: Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays.
🧠 Health & Wellness Support: 24/7 confidential employee assistance programs (EAP), mental health resources, and wellness coaching.
🚀 Culture Built for Success: Structured onboarding, supportive leadership, and clear internal career progression pathways.
👉 Discover all the benefits and perks that await you with a career at Citi at Citi Benefits.
⏳ Application & Interview Timeline
- Applications Open: Apply Now (Attached resume required for consideration)
- Interviews & Screening: Kicking off Mid-to-Late November
- Offer Extensions & Onboarding: December
- Paid Training Start Date: January
📋 Key Responsibilities
• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service related requests and concerns with accuracy and professionalism across all inbound and
outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.
🔍 Required Qualifications & Skills
- Experience: 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
- Technical Agility: Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills and the ability to multitask across systems in a fast-paced environment.
- Communication: Clear and confident communicator—both verbally and in writing—with the ability to engage clients professionally across diverse situations.
- Problem Solving: Strong active listening skills with sound judgment and problem-solving abilities.
- Education: High School diploma or equivalent (GED).
🚀 Apply Today!
Don't wait—our November interviews will be starting soon for our January start date!
Attached resume is required to be considered.
#CustomerSupport
https://www.youtube.com/watch?v=nSSr1qm_f6s
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Fraud Operations------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Jacksonville Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:
$41,600.00 - $53,600.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.