Fraud Analyst - L2 (Banking) - Remote then Onsite Kuwait
At a glance
Mid-level Risk & Financial Compliance role at Capitex. Kuwait City · contract.
Pay not stated Risk & Financial Compliance salary
financeroles summary, based on the employer's posting.
What you'll do
- Investigate alerts sent up from L1 across online and mobile banking, cards, payments and account takeover
- Resolve complex scam, mule, device-anomaly and first-party fraud cases from investigation through decision
- Choose and document whether to block, restrict, release or escalate cases within the bank’s risk limits and SLAs
- Coach L1 analysts during shifts and pass fraud-rule observations to the data analyst to help reduce false positives
- Prepare evidence-standard case records and contribute to SAR/STR referrals when needed
What you bring
- At least four years in banking or payments fraud operations, including two years handling escalations or investigations at L2
- Hands-on use of enterprise fraud-monitoring and case-management systems
- Strong grasp of digital banking fraud patterns and controls in real-time operations
- Clear English case writing and sound decisions under SLA pressure
Who this fits
This suits an experienced L2 fraud analyst comfortable taking judgement-led cases and supporting L1 colleagues. You must be available for an August 2026 start and able to relocate to Kuwait City for onsite work from Month 3 through Month 6; the first two months are remote. The engagement is a six-month consultancy, with a possible extension if the client renews.
From the employer
ABOUT THE ENGAGEMENT
Capitex is a specialist Financial Crime Compliance talent provider. We are building a fraud operations team for a 6-month staffing engagement with a leading Kuwaiti bank's 24/7 digital fraud operations function.
This is a 6-month consultancy engagement with a defined delivery model: the first two months are delivered fully remotely, and from Month 3 the role relocates onsite to the bank's offices in Kuwait City for the remainder of the term. Onsite presence in Kuwait from Month 3 is a firm requirement of the role, not a preference - please only apply if you are genuinely able and willing to relocate for the onsite phase.
THE ROLE
As an L2 Fraud Analyst you will sit at the escalation tier of the bank's digital fraud operation, working under the bank's direction alongside a Capitex team including L1 analysts, a senior fraud investigator and a fraud data analyst. You will own the complex end of the alert queue: cases escalated from L1, multi-account and multi-channel patterns, and decisions that need judgement rather than playbook.
WHAT YOU WILL DO
- Investigate and disposition escalated fraud alerts and cases across digital channels - online and mobile banking, cards, payments and account takeover.
- Work complex fraud typologies end to end: APP and social engineering scams, mule activity, device and session anomalies, first-party and friendly fraud.
- Make and document risk decisions - block, restrict, release, escalate - within the bank's fraud risk appetite and SLAs.
- Provide quality feedback and coaching input to the L1 team, and act as a referral point during your shift.
- Feed rule and threshold tuning observations to the fraud data analyst to reduce false positives and improve detection.
- Support case documentation to an evidential standard, including input to SAR/STR referrals where required.
Requirements
WHAT WE ARE LOOKING FOR
- 4+ years in fraud operations within banking or payments, with at least 2 years at L2/escalation/investigation level.
- Hands-on experience with enterprise fraud monitoring platforms (for example FICO Falcon, NICE Actimize, SAS Fraud Management or equivalent) and case management tools.
- Strong working knowledge of digital banking fraud typologies and controls in a real-time environment.
- Sound, defensible decision-making under SLA pressure, and clear written case narration in English.
- Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from Month 3 to Month 6.
- GCC banking experience and Arabic language skills are a plus, not a requirement.
Benefits
ENGAGEMENT DETAILS
- 6-month consultancy agreement with Capitex, with extension possible on client renewal.
- Competitive all-inclusive monthly consultancy fee, with an additional housing allowance during the onsite phase.
- Visa, work authorisation and payroll for the Kuwait onsite phase are arranged and sponsored through our employer-of-record partner.
- Laptop (Dell Latitude) provided by Capitex; client systems access configured by the bank.
- Commencement is aligned to contract mobilisation - indicative start August 2026, confirmed at offer stage.
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