Risk Manager, BID Plymouth Hospital
At a glance
Manager-level Risk & Financial Compliance role at Bilh. Beth Israel Deaconess Hospital Plymouth · full-time · $110,011–$159,994 base.
financeroles summary, based on the employer's posting.
What you'll do
- Lead the hospital risk office, handling actual and potential claims and assessing exposures that could result in organizational loss
- Run the safety event reporting process, investigate serious incidents within the required timeframe, and lead root-cause reviews
- Build corrective plans that address system weaknesses and help prevent similar events from happening again
- Meet with patients, families and staff to resolve concerns, and prepare providers for disclosure discussions
- Coordinate litigation and regulatory work, train staff, and brief leaders on claims activity and patient safety trends
What you bring
- A bachelor’s degree in nursing, healthcare administration, public health, health sciences or a related healthcare discipline
- Two or more years in healthcare risk work or patient care management
- Knowledge of patient safety, risk practices and improvement methods, including root-cause and failure-mode analyses
- Clear communication and analytical skills, independent judgment, and comfort with emotionally difficult conversations
- Risk-management certification, or the ability to earn it during your first year
Who this fits
This manager role suits someone ready to lead hospital risk work and handle sensitive discussions with patients, families and staff. The schedule is full-time, Monday through Friday during daytime hours. A Massachusetts RN license is preferred. The work includes frequent movement and lifting.
From the employer
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Risk Manager is responsible for leading the hospital’s Risk Management office and driving a culture of safety, accountability, and continuous improvement. This role oversees all aspects of claims management, event reporting, and risk reduction strategies to protect patients, staff, and the organization.Job Description:
Schedule: Full-time, 40 hours Monday-Friday days.
Duties/Responsibilities:
- Under the guidance of the Director of Quality and Patient Safety and Senior Leadership—and in collaboration with key stakeholders—advance a culture of safety, continuous performance improvement, and high reliability. This includes leading interdisciplinary teams, delivering training, and driving initiatives that strengthen the hospital’s commitment to patient-centered, high-performance care.
- Oversee the Risk Management Office for BID–Plymouth, including all phases of actual and potential claims management. Identify exposures to loss, analyze organizational impact, and serve as liaison with CRICO, legal counsel, and insurance carriers to minimize organizational risk.
- Direct and manage the Safety Event Reporting system as a cornerstone of the hospital’s safety program. Ensure timely investigation (within 72 hours) of sentinel events, near misses, and adverse events, with appropriate follow-up and communication to leadership.
- Lead Root Cause Analyses (RCA)/ Collaborative Case Review (CCR), Failure Mode and Effects Analyses (FMEA), and other performance improvement initiatives to address system vulnerabilities. Develop corrective action plans and drive initiatives that promote high reliability and prevent recurrence.
- Support providers in disclosure conversations with patients and families. Meet with patients, families, and staff to address concerns with clarity, compassion, and professionalism, fostering positive relationships and constructive resolutions.
- Collaborate with Nurse Directors, Managers, Medical Staff Officers, and other leaders to track and trend adverse outcomes, medical malpractice claims, and complaint/grievance responses, ensuring timely, respectful, and comprehensive resolution of patient concerns.
- Design and deliver Risk Management education, including orientation, ongoing training, and targeted programs for staff and physicians. Promote awareness, safety practices, and risk reduction strategies across the organization.
- Serve as the hospital’s agent for service of legal process, coordinating litigation-related activities such as record requests, interrogatories, depositions, and employee preparation. Provide guidance and counsel to staff involved in legal proceedings.
- Act as the primary hospital contact for regulatory agencies, including the Massachusetts DPH, the Boards of Registration in Medicine and Nursing, and the Joint Commission. Lead investigations and responses to adverse events, and oversee required reporting of serious events, including Safe Medical Devices Act compliance and equipment recalls.
- Report regularly to Administration and other governing bodies on the hospital’s risk experience, claims activity, and continuous improvement efforts aimed at optimizing patient care outcomes and organizational resilience.
- As a core member of the Division of Quality and Patient Safety, contribute to the design and implementation of strategies that build highly reliable clinical systems and continuously improve patient safety outcomes.
It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.
Education/Experience:
- Bachelor's degree in Nursing, Healthcare Administration, Public Health, Health Sciences, or a related healthcare field required.
- Current Massachusetts Registered Nurse (RN) license preferred.
- At least 2 years of experience in Healthcare Risk Management or Patient Care Management required. Risk Manager experience in acute care setting preferred
- Proven ability to function independently and communicate effectively at all levels of an organization required.
- Must be able to demonstrate knowledge and experience in fundamentals of performance improvement, patient safety and risk management (Root Cause Analysis, Failure Modes Effects Analysis, Disclosure, basic statistics, run charts, control charts etc.)
- Must have strong organizational, analytical and computer technology skills (Word, Excel and PowerPoint); Database experience preferred.
- Strong written and verbal communication skills
- Good listening skills
- Comfortable in emotionally charged settings with patients, families and / or staff
- Experience in conflict resolution
- Prior experience in direct responsibility for regulatory affairs and claims management strongly preferred
Registration/Certification:
- Certification in risk management (CPHRM) or obtained within the first 1 year of employment
Physical/Environmental Requirements
This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 – 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.
Pay Range:
$110,011.00 USD - $159,994.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.